Privacy Policy

Veterinary Dermatology of New England
Privacy Policy

Last Revised: 12/15/2016

I. Introduction

Veterinary Dermatology of New England (“VDONE”, “we”, “our” or “us”) owns and operates the website (the “site”), which is hosted in the United States. We want you, the visitor (“you” or “your”) to this site, to understand how we collect, use and share data about you. This Privacy Policy below identifies what information we collect, and for what purposes it is used.

We recognize the importance of our visitors’ privacy. We believe that privacy is an issue of trust and strive to manage your personal information in a fair and respectful manner. This policy describes:

  • How and why we collect your personal information
  • How we use and safeguard your personal information
  • When and with whom we share your personal information
  • The choices you can make about how we collect, use, and share your personal information

II. Policy Scope

This Privacy Policy applies to your personal information obtained by in connection with its operations in the United States and its territories.

III. Information We Collect

We collect personal information about you to deliver the products and services you request and to help improve your experience on We limit the amount of personal information we collect to that required to support our specific purpose in requesting it. The following are some examples of the ways in which we may collect information from you:

A. Registration

We collect personal information from qualified veterinary professionals who register to order products and services from During registration, you will be asked to submit your contact information (such as valid email address, name and title).

B. Ordering

We collect personal information (which may include credit or debit card information) from you to facilitate the ordering process.

C. Cookies and Web Beacons

We use cookies to track site usage and trends, to improve the quality of, and to customize your experience on the site. We save a “cookie” – a small text file – on your computer. You can remove or block cookies using the settings in your browser, but in some cases doing so may impact your ability to use

We use one type of cookie, called a “persistent” cookie, once you have logged in to your account to identify you as a returning visitor to the site. We use another type of cookie, called a “session” cookie, to identify a particular visit to the Session cookies used by expire after you close your Web browser.

We may use Web “beacons” to allow us to know if you visited a certain page, opened an email from us or to determine if ad banners on our site were effective.

D. Log Files

When you visit, we collect the IP (“Internet Protocol”) address connected to your computer (or the proxy server you use to access the World Wide Web), your computer operating system, the type of browser you are using, mobile device operating system (if you are accessing using a mobile device), as well as the name of your ISP (“Internet Service Provider”) or your mobile carrier. We use this information to analyze overall trends to help improve the site. We do not share, with third parties, the linkage between your IP address and your information on, unless required by law to do so.

IV. How We Use Your Information

Veterinary Dermatology of New England uses your information to offer and provide you with products and services and to support our core business functions. These include order or service fulfillment, internal business processes, marketing, authentication, fraud prevention and other correlated functions. Some examples include:

  • To fulfill your requests for products and services and communicate with you about those requests;
  • To register and service your account;
  • To provide customer service and to alert you to product information, including recalls;
  • To help us improve and customize our service offerings, websites and marketing;
  • To send you information about our products, services and promotions; and
  • To protect the security or integrity of our and our business.

To accomplish these purposes, we may combine personal and non-personal information we collect online with offline information, including information from third parties. We may transfer or disclose your information with affiliated companies for these purposes.

V. Ways We Share Your Information with Third Parties

We do not sell or rent your personal information to third parties. We only disclose your personal information with your prior consent or under the following limited circumstances:

A. Service Providers

We may disclose or otherwise make information about you available to service providers that help with our business operations. Examples are shipping vendors, billing and refund vendors, payment card processors and companies that help us improve our product and service offerings and our websites. Your information may be stored and processed by our service providers in the United States or other locations where the service providers maintain facilities. We require our service providers to keep your information secure. In addition, our service providers may not use or disclose personal information for any purpose other than providing the services on our behalf.

B. Legal Requirements and Protection of Our Company and Others

We may need to disclose your information and/or information about your activities as a user of when required by subpoena or other legal process, or if we have a good faith belief that disclosure is necessary to:

Investigate, prevent or take action regarding suspected or actual illegal activities or to assist government enforcement agencies;
Enforce this Privacy Policy, investigate and defend ourselves against any third-party claims or allegations, or protect the security or integrity of our site; and/or

Exercise or protect the rights, property and personal safety of Veterinary Dermatology of New England our users, employees, agents or others.

C. Business Transfers

We may also disclose your information to a third party as part of reorganization or a sale of the assets of Veterinary Dermatology of New England or its subsidiaries or divisions. Any third party to which Veterinary Dermatology of New England transfers or sells assets will have the right to continue to use the personal and other information that your provide to us.

VI. Your Information Confidentiality Choices

A. Accessing and Updating Your Information

Veterinary Dermatology of New England takes reasonable steps to keep your personal information accurate and complete. You can access or update your personal information, including contact or account information, in the following ways:

If you have created an account on, log into your account. Once you do, you will be able to enter and update your own contact information and payment information, as well as contact information for recipients you have designated.
Contact your Veterinary Dermatology of New England representative directly.
Contact Veterinary Dermatology of New England at (978) 399-0100

B. Opting-Out of Email Communications

You may opt-out of email marketing communications from us at any time by using any of the methods described in Section (A) above.

Please be aware that, even if you have opted-out of receiving marketing communications from us, we may still contact you for transactional purposes, such as customer service, product information, service or reminder notices, or recalls. We may also need to contact you via email with questions or information regarding your order, such as regarding order status, shipment or refunds.

C. Closing Your Account

You can close your account by contacting Veterinary Dermatology of New England at (978) 399-0100 and requesting closure of your account. If you close your account, we will terminate online access to your personal information, but Veterinary Dermatology of New England will retain this information for recordkeeping purposes and as required by law.

VII. Other Websites may contain links to other sites on the Internet that are owned and operated by third parties. This Privacy Policy does not cover the information practices of those websites linked to our site. We encourage you to be aware when you leave our site and to read the privacy statements of each website that may collect your personal information.

VIII. Children and Minors

We do not knowingly collect personal information from children under the age of 13. Children may not use, and we request that children under the age of 13 not submit any personal information to the website.

IX. Information Security

Access to your data on is password-protected and the site utilizes 128-bit SSL (“Secure Sockets Layer”) encryption to reduce the risk that others are able to view information passing between our Web servers and your browsers. When you enter a secure portion of the site, an image of a closed lock or a solid key should appear in the address bar or at the bottom bar of your browser window as an indicator of SSL encryption.

We implement administrative, technical and physical safeguards to protect the content you post on our servers. However, since the Internet is not a completely secure environment, we cannot ensure or warrant the security of any information you transmit to us. There are no guarantees that information cannot or will not be accessed, disclosed, altered or destroyed by breach of any of our administrative, technical or physical controls. It is your responsibility to protect the security of your login information (your username and password).

We protect the payment card information we collect during transactions. We constantly strive to comply with industry standards that require safeguards for handling and securing customer information.

X. Changes to This Privacy Policy

We may update this Privacy Policy at any time, with or without advance notice. In the event there are significant changes in the way we handle your information, or in this Privacy Policy document itself, we will display a conspicuous notice on and/or send you a service email. By you using our Service after we provide a notice of changes, you consent to the changed terms or practices.

XI. How to Contact Us

If you have questions or comments about this Privacy Policy, please email us at

Or, by post:

Veterinary Dermatology of New England
Attn: Corporate Privacy Official
25 Carlisle Road
Westford, MA 01886