Policy Agreement Form

Please complete and submit the required Policy Agreement form prior to your visit.

Policy Agreement Form

  • Appointment Policy

  • At Veterinary Dermatology of New England, we are one of very few dermatology specialty practices in the area and in trying to accommodate all patients, we have the following cancellation policy. We thank you for your help and assistance in achieving our goals and best practices set forth.

    • At Veterinary Dermatology of New England, we require a 48-hour cancellation notice
    • A missed appointment fee is $50.00
    • Should you accrue a missed appointment fee; you are required to pay the missed appointment fee prior to your next scheduled appointment.
    Due to the high volume of patients in need, we ask that you arrive on time for your scheduled appointment. We have a full schedule and a late arrival impacts subsequent patients.

    Note: We do reserve the right to refuse service for any client who arrives fifteen minutes late for their scheduled appointment.

    As a courtesy, we contact you to confirm your pet's appointment. If we are unable to reach you, we leave a message and ask that you contact us to confirm your pet's scheduled appointment.

    Note: We reserve the right to reschedule your pet's appointment if we do not receive a confirmation 24 hours prior to your pet's scheduled appointment.

  • Payment Policy

  • Payment for service is required at the time services are rendered.

    As a form of payment we accept; Cash, Personal Check, Money Order, Visa, MasterCard, Discover, American Express and Care Credit.

    Note: Care Credit cardholders must be pre-approved and have card present at time of your scheduled appointment. Applications for Care Credit are not offered at our office. A valid Driver’s License or State ID must be present along with one other form of identification when using Care Credit. Care Credit has a minimum charge of $200.00 and cannot be used as a form of payment over the telephone.
  • Picture Policy

  • Photos are taken of your pet for identification and educational purposes. The pictures may be used on our website, journals, papers, lectures or as teaching aids. By signing below, you agree to our use of your pet’s picture.
  • Prescription Refills

  • Some prescription refills can be called in and picked up at our office. Or we offer mailing the prescription refill to you. Our shipping and handling fee is $12.50 and will be applied to your invoice. If you wish for your prescription to be mailed to you, we will need to obtain a valid credit card number from you, for payment of the medication, and the S&H fee.

    Note: Most medications can be filled here at our office or called into a dispensing pharmacy only of your choice.